Elite Property Management

Elite Property Management
39 New London Turnpike Suite 330 Glastonbury, CT 06033

Property Management

Elite Property Management was founded in 1997 by Ken Kohnle, who has been in the business of condo management since 1988. Over the past decade, Elite has grown to a reputable company with a impressive portfolio of condominium associations.

We have outlined the four main objectives in accomplishing our goal of providing exceptional customer service. They are:

1) Return all phone calls and emails the same day or within 24 hours of receipt. Often an issue can be resolved with a quick response to a maintenance request, violation notice, etc. This objective can never be compromised as far as Elite Property Management, LLC is concerned.

2) Visit the property regularly. It is our belief that you must be on the property regularly to inspect its condition, review work done by contractors, meet with unit owners to understand their concerns, follow up on requests to resolve issues raised by the Board, etc.

3) We will not make a promise we can’t keep. We will tell you when we will write your newsletters, send out bids for landscaping or prepare a report for the Board’s review. We will do what we say and do it when we say it will be done.

4) It is vital to communicate with the Board, unit owners, contractors, etc. as often as
needed. We use community web portals, newsletters, letters, memos, E-mail, conference calls and meetings to consistently and continuously communicate with the community and individuals. We feel an informed group of individuals is a happier one, even if the information is not always positive (for example: special assessment notice). Keeping people informed about the major issues facing a community is a way to keep the community together. We understand this at Elite Property Management LLC, and we strive to raise awareness of what is happening at each community.